FAQ

FAQ - Butler Shop

1. What products does Butler Shop offer?
   We offer a range of home and lifestyle products, including signature series reed diffusers, scented candles, bedding sets, pillowcases, duvet covers, and dinner wares.
   
   
2. Do you offer complimentary delivery?
   Yes, we provide complimentary delivery on all orders above $50.
   
   
3. How do I purchase products from Butler Shop?
   You can purchase our products directly from our website. Simply add the desired items to your cart and proceed to checkout.
   
   
4. Are your products always in stock?
   While we strive to keep all products available, some items may be out of stock from time to time. You can check the availability status of each product on the product page.
   
   
5. What should I do if an item I want is out of stock?
   If a product is out of stock, you can check back later or contact us at hello@getbutler.com for more information on restock dates.
   
   
6. How can I stay updated on new arrivals and offers?
   You can sign up for our newsletter to receive updates on new arrivals, trends, and exclusive offers. Subscribers can save up to 20% on their first order.
7. Where is Butler Shop located?
   We do not have any physical store. However, here is our office address is 808 French Rd #07-167 & #07-177.
   
   
8. How can I contact Butler Shop?
   You can reach us via email at hello@getbutler.com. Alternatively, you can connect with us on our social media platforms like Facebook and Instagram.
9. How can I track my order?
   Once your order is shipped, you will receive a confirmation email with tracking details. If you have any issues with tracking, please contact us at hello@getbutler.com.
   
   
10. Can I return or exchange items?
    For information on returns and exchanges, please refer to our Return Policy section or contact our support team at hello@getbutler.com.
    
    
11. Are there any special care instructions for your reed diffusers and candles?
    For the best experience, ensure you follow the care instructions provided with each reed diffuser or candle. Keep them away from direct sunlight and ensure proper placement to enhance fragrance longevity.